Frequently asked questions about technical issues, purchasing and payment issues, refund policy, and more.
PDF Conversion is never an easy task, Lighten Software’s developing team has been working on this project for years. Now Lighten PDF Converter apps can convert PDF to Word or other docume...
Issue: The output Word document is uneditable after converting it to Word with PDF Converter, it contains an image only, I can’t edit the content, what should I do? Reason: If your ...
Thanks for trying out Lighten Software’s products. Installing Mac app is totally different from installing software on Windows, we often receive the following question from our clients wh...
For Mac Users: If you want to remove Lighten Software’s products from your Mac, please go to Applications folder in Finder and drag the product icon to Trash. And here is a few more...
Lighten Software will offer coupon code during the promotion or for non-profit and educational users. This tutorial will show you how to use coupon code for a discount. If you got coupon ...
When you try to launch an app downloaded from lightenpdf.com, you may get an alert saying “App can’t be opened because it is from an unidentified developer”. This error ...
Below are some frequently asked questions about the order and sales issues, please read them for better understanding of the license, refund policy, discount, etc. Q: I’ve purchased a sin...
Issue: I thought a PDF was created by Word, I should get the exact copy of the original Word document after converting PDF back to Word using Lighten PDF Converter. Why does the output wo...
Encoding Issue for a PDF conversion: For some particular PDF file, the output Word document does not display correctly after converting to Microsoft Word, Excel or PowerPoint. *Text is ga...
After PDF to Word conversion, you may find the fonts are not exactly the same as the original PDF in output Word doc. Lighten PDF Converter apps will analyze font data in PDF, and calcula...
